EL Paso Plumbing Privacy Policy

At El Paso Plumbing, your privacy is our priority. We are committed to protecting your personal data and ensuring transparency about how we collect, use, and safeguard your information. This Privacy Policy outlines our practices in accordance with applicable privacy laws and is intended for visitors, customers, and users of our website and services.

1. Who We Are

El Paso Plumbing is a locally owned and operated plumbing company serving El Paso, TX, and surrounding communities. We provide residential and commercial plumbing services, and this policy applies to all our online and offline data collection activities.

2. Information We Collect

We collect information in two main ways:
a. Directly from you:

  • Full name

  • Email address

  • Phone number

  • Physical address

  • Service request details

  • Payment information (processed through secure third-party services)

b. Automatically through website usage:

  • IP address

  • Browser and device type

  • Pages visited and duration

  • Referral URLs

  • Cookies and tracking technologies

3. How We Use Your Information

We use the information collected to:

  • Provide and manage plumbing services

  • Respond to inquiries, quotes, and service requests

  • Improve our website functionality and service quality

  • Send appointment reminders, updates, or promotional messages (only with your consent)

  • Detect and prevent fraudulent activity

  • Comply with local, state, and federal legal obligations

We strive to use your data responsibly, only for the purposes you expect and consent to.

4. Sharing and Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

  • Trusted third-party service providers, such as payment processors, CRM platforms, or website hosts

  • Law enforcement or regulators, when legally required to do so

  • Business partners who assist with scheduling, customer service, or marketing (under strict confidentiality)

All third parties must agree to protect your data in accordance with this policy.

5. Use of Cookies and Tracking Tools

We use cookies and similar tracking technologies to:

  • Enhance your browsing experience

  • Remember your preferences and interactions

  • Analyze site traffic and usage patterns

  • Support marketing and retargeting campaigns

You can disable cookies in your browser settings. Please note that disabling cookies may impact site functionality.

6. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. You may request deletion or correction of your information at any time.

7. Data Security

We use technical and organizational safeguards to protect your information, including:

  • Encrypted communications

  • Secure hosting environments

  • Limited access to personal data

  • Employee confidentiality agreements

Although we follow industry best practices, no system is 100% secure. We recommend not sharing sensitive data unless necessary.

8. Your Privacy Rights

Depending on your location (e.g., California or the EU), you may have rights including:

  • The right to access your data

  • The right to correct or update inaccurate information

  • The right to delete your personal data

  • The right to opt out of marketing communications

  • The right to data portability

To exercise any of these rights, contact us at:
📧 [Insert email]
📞 [Insert phone number]

9. Children’s Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If we discover that a child has submitted personal data, we will delete it immediately.

10. External Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Last Updated” date at the top. We encourage users to review this page regularly to stay informed about how we are protecting your data.

12. Contact Information

If you have questions or concerns about this policy or how we handle your information, please contact us:

Privacy Policy for El Paso Plumbing, TX

Contact Us